1. General Principles

• Delivery status;
• Extent of use;
• Product descriptions and commitments;
• Cause of the fault;
• Transaction evidence;
• Applicable legal provisions.

2. Cases Eligible for Support

• Payment has been made but the service was not delivered;
• The service delivered is of the wrong type, wrong quantity, or does not match the confirmed configuration;
• The service is non-functional from the moment of receipt due to a fault attributable to TeeB Nexus;
• A transaction or order was created in duplicate;
• The wallet was debited but the order was not created or not provisioned;
• TeeB Nexus is unable to continue providing the service as committed;
• An amount was incorrectly credited, debited, or recorded due to a system error;
• Other cases as required by law.

3. Order of Remedial Measures

• Configuration guidance or troubleshooting;
• Replacement with an equivalent product;
• Grant of compensatory service time;
• Refund of the corresponding amount to the wallet;
• Refund to the original payment method where possible and appropriate;
• Other measures as agreed or as required by law.

4. Cases Where Refunds May Be Declined

• The service has been delivered as described and has been used;
• The fault results from the user entering incorrect information, modifying the configuration on their own, or using the service contrary to instructions;
• The service was suspended due to conduct in violation of the Acceptable Use Policy;
• The user disclosed their password, token, or access credentials;
• A third-party platform changes its policies, applies CAPTCHA, or blocks IP addresses, where TeeB Nexus has made no commitment to guarantee access;
• The request lacks the information necessary for verification;
• The user requests a refund due to a change of mind after the digital product has been delivered and used;
• Exclusions clearly disclosed on the product page that are not contrary to law.

5. Policy for Proxy Services

• Checking its status;
• Providing configuration guidance;
• Replacing it with an equivalent Proxy;
• Granting compensatory time or refunding the unused portion of the value where replacement is not possible.

6. Policy for VPS and Term-Based Services

• The VPS was not provisioned;
• The configuration does not match the order;
• The server is non-functional due to a technical fault immediately upon delivery;
• A renewal was charged but the service term was not extended.

7. Digital Accounts and Software

• The wrong product was delivered;
• The credentials are unusable immediately upon receipt;
• The product does not match its description;
• A fault on TeeB Nexus's side that cannot be remedied by replacement.

8. TeeB Nexus Wallet Balance

• The balance is used for payments on the website;
• Users may view their transaction history;
• TeeB Nexus does not automatically confiscate a lawful balance merely because an account is suspended;
• Amounts related to fraud, chargebacks, compensation, or disputes may be temporarily held for verification;
• Balances credited in error or arising from fraudulent transactions may be adjusted with supporting grounds and an audit trail;
• Withdrawal or refund of the balance depends on the source of funds, reconciliation status, and published policies;
• Upon account termination, any remaining lawful balance shall be settled in accordance with the agreement and the law.

9. Time Limit for Submitting Requests

• Account email;
• Order or transaction ID;
• Description of the fault;
• Time of discovery;
• Relevant screenshots, videos, or logs.

10. Processing Time

• Acknowledgement of receipt: within 12 hours;
• Preliminary response: within 2 business days;
• Completion: TeeB Nexus processes the refund as soon as verification is complete; when the funds reach your account depends on your payment method and your bank.

11. Refund Abuse and Chargebacks

• Submitting fraudulent requests;
• Using the service while simultaneously demanding a full refund;
• Initiating a chargeback without notice while the service was duly provided;
• Using multiple accounts to submit repeated refund requests;
• Providing falsified evidence.

12. Contact